Refund & Replacement Policy

Refund & Replacement Policy

Thank you for shopping with Maison Gulf. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing replacements. By placing an order on our website, you agree to the terms of this policy.

Replacement Eligibility

Product Eligibility

At Maison Gulf, we are committed to ensuring that every order reaches our customers in perfect condition. If you receive a product that is:

  • Incorrect

  • Faulty

  • Broken

  • Damaged during delivery

you may be eligible for a free replacement.

Time Frame

  • Replacement requests must be submitted within 30 days of the delivery date.

  • Requests made within 7 days of delivery will be processed free of charge.

  • Requests submitted after 7 days but within 30 days may be subject to additional replacement or shipping charges.

Replacement Process

Step 1: Contact Customer Support

To request a replacement, please contact our customer support team within the eligible time frame and provide:

  • Your order number

  • A clear video or photos showing the issue

  • A brief description of the problem

In many cases, our support team may be able to resolve the issue without requiring a replacement.

Step 2: Product Inspection

If our team confirms that the product is defective, incorrect, or damaged, one of the following solutions will be provided.

Option A – Return to Warehouse

You may be asked to return the product in its original packaging, including all accessories, to our warehouse.

Warehouse Address:

Tazah Global LLC
Warehouse #13, Plot #4488
Al Sajaa Industrial, Sharjah, UAE

Once we receive and inspect the returned item, we will ship your replacement within 5 working days at no additional cost.

Option B – Replacement Pickup

Where available, we may arrange a courier pickup and replacement service within 14 working days.

Please ensure the product is packed in its original box with all included accessories before the courier arrives.

Change of Mind

We do not offer replacements for:

  • Change of mind

  • Incorrect product selection by the customer

  • Personal preference

Refund Policy

At this time, Maison Gulf does not offer refunds. We only provide replacements for products that are confirmed to be incorrect, faulty, broken, or damaged, subject to the terms outlined above.

If you have any questions regarding this policy, please contact our customer support team, and we will be happy to assist you.